Provide valuable solutions in a short amount of time through live chat support. That means customers care more about whether you can solve their problem or not than how fast you answer. 95% of customers value high-quality support more than speed, according to Kayako's livechat statistics.
However, don’t let this speed-craze fool you. Live chat usually provides real-time support to customers, unlike other support channels such as email support.Īs opposed to email support, live chat offers a chance of getting immediate replies.Īnd if there’s one thing every website visitor likes, that is a quick response. The reason why customers prefer this channel of back-and-forth conversation is the “ live” part. Live chat support can be with an AI or a real person through a small chat box, depending on the company’s preferences or working hours.Ĭompanies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS. Companies embed live chat boxes to their website so that customers can instantly receive answers to their questions. Live chat is a customer support channel that allows customers to have text-based online conversations with support teams.
#IN OFFICE CHAT SYSTEM SOFTWARE#
So, what's the best free live chat software for my website?.We have brought together the 12 best free live chat software solutions for websites in this post.įeel free to skip to the comparison part if you want to get to the point. The catch is that there are quite a number of live chat software solutions out there, and most of them cost too much, especially for small businesses.īut there are free and no-code live chat software solutions as well. Then, you’ll add one to your site, so where’s the catch?
Yes, using live chat on your website is vital for customer retention and increasing revenue. Trust me, customers’ patience is no joke.Īccording to Forrester’s report, 1 in 5 customers says they are willing to stop using a product or service due to slow response times via live chat. Live chat is an ideal online support service tool simply because it combines real-time interactions with the ability to provide immediate help to customers. For the same reason, it’s no wonder 79% of consumers prefer live chat over any other support channel. 12 Best Free Live Chat Software for Websites in 2022ĭigital consumers are too impatient to stand long, frustrating waiting times for customer support services.